Terms and Conditions

Terms and Conditions

If you are planning on using our services, please take time to read our Terms and Conditions of trade.

Definitions

1.1 “Funeral Director” shall mean Academy Funerals Pty Ltd and its successors and assigns.
1.2 “Client” shall mean the Client or any person acting on behalf of and with the authority of the Client.
1.3 “Guarantor” means that person (or persons), or entity who agrees herein to be liable for the debts of the Client if a Limited Liability Client on a principal debtor basis.
1.4 “Goods” shall mean Goods supplied by the Funeral Director to the Client (and where the context so permits shall include any supply of Services as hereinafter defined).
1.5 “Services” shall mean all services supplied by the Funeral Director to the Client and includes any advice or recommendations (and where the context so permits shall include any supply of Services as defined supra).
1.6 “Deceased” shall mean the person’s who have passed away.
1.7 “Price” shall mean the cost of the Goods as agreed between the Funeral Director and the Client subject to clause 4 of this contract.

Acceptance

2.1 Any instructions received by the Funeral Director from the Client for the supply of Goods and/or the Client’s acceptance of Services and/or Goods supplied by the Funeral Director shall constitute acceptance of the terms and conditions contained herein.
2.2 Where more than one Client has entered into this agreement, the Clients shall be jointly and severally liable for all payments of the Price.
2.3 Upon acceptance of these terms and conditions by the Client, the terms and conditions are irrevocable and can only be rescinded in accordance with these terms and conditions or with the written consent of the manager of the Funeral Director.
2.4 None of the Funeral Director’s agents or representatives are authorised to make any representations, statements, conditions or agreements not expressed by the manager of the Funeral Director in writing nor is the Funeral Director bound by any such unauthorised statements.
2.5 In the event that the Client is purchasing a Pre-Paid Funeral, then these Terms and Conditions are to be read in conjunction with the Terms and Conditions of Trade for Pre-Paid Funerals. If there are any inconsistencies between the two documents, then the terms and conditions contained in this document shall prevail.
2.6 The Client agrees that the Funeral Director shall be under no obligation to provide any Services until the Client has provided the Funeral Director with satisfactory evidence of the Client’s ability to pay for the Services.

Price and Payment

3.1 At the Funeral Director’s sole discretion:
- (a) the Price shall be at the Funeral Director’s current price; or
- (b) the Price shall be as indicated on invoices provided by the Funeral Director to the Client in respect of Goods supplied; or
- (c) the Price of the Goods shall, subject to clause 3.2, be the Funeral Director’s quoted Price.
- (d) the funeral director reserves the right to charge a handling fee on any coffin / casket item or thing or product supplied by the client in relation to any funeral that the funeral director is contracted to handle.
3.2 The Funeral Director may by giving notice to the Client at any time increase the Price of the Goods to reflect any increase in the cost to the Funeral Director beyond the reasonable control of the Funeral Director which increase the cost of the Goods/Services by more than 10% of the quoted Price.
3.3 At the Funeral Directors sole discretion, a deposit may be required. The deposit amount or percentage of the Price will be stipulated at the time of the order of the Goods/Services and shall become immediately due and payable.
3.4 Time for payment for the Goods/Services shall be of the essence and will be stated on the agreement or any other forms. If no time is stated, then payment shall be due on or before the date of the funeral service and before the cremation/burial takes place.
3.5 The Funeral Director may withhold delivery of the Goods until the Client has paid for them, in which event payment shall be made before the service.
3.6 At the Funeral Director’s sole discretion, payment may be due at the date of this agreement.
3.7 At the Funeral Director’s sole discretion, payment for approved Clients shall be made by instalments in accordance with the Funeral Directors payment schedule.
3.8 Payment will be made by cash, or by cheque, or by bank cheque, or by EFT, or by any other method as agreed to between the Client and the Funeral Director.
3.9 The Price shall be increased by the amount of any GST and other taxes and duties which may be applicable, except to the extent that such taxes are expressly included in any quotation given by the Funeral Director.

Third-Party Expenses

4.1 Because of the nature of the Goods/Services supplied, the Funeral Director will incur third party costs. These shall include, but are not limited to newspaper classifieds, flowers, freight charges, embalming, cremation, grave digging, and any other costs incurred by the Funeral Director on behalf of the Client. Payment of such costs will be due as set out in clause 3 of this contract.

Delivery Of Goods / Services

5.1 The failure of the Funeral Director to supply Goods/Services shall not entitle either party to treat this contract as repudiated.
5.2 The Funeral Director shall not be liable for any loss or damage whatsoever due to failure by the Funeral Director to meet the agreed funeral date where this is due to circumstances beyond the control of the Funeral Director.
5.3 The funeral Director shall not be liable for any loss, damage or injury caused by or to any coffin / casket or other product item or thing supplied by the client for use during the funeral.

Risk

6.1 If the Funeral Director retains property in the Goods nonetheless, all risk for the Goods passes to the Client on payment.
6.2 If any of the Goods are damaged or destroyed prior to property in them passing to the Client, the Funeral Director is entitled, without prejudice to any of its other rights or remedies under these Terms and Conditions of Trade (including the right to receive payment of the balance of the Price for the Goods), to receive all insurance proceeds payable for the Goods. This applies whether or not the Price has become payable under the Contract. The production of these terms and conditions by the Funeral Director is sufficient evidence of the Funeral Director’s rights to receive the insurance proceeds without the need for any person dealing with the Funeral Director to make further enquiries.
6.3 Any advice, recommendation, information, assistance or service provided by the Seller in relation to Goods or Services supplied is given in good faith and shall be accepted without liability on the part of the Seller and it shall be the responsibility of the Buyer to confirm the accuracy and reliability of the same in light of the use to which the Buyer makes or intends to make of the Goods or Services.

Errors/Omissions

7.1 The Client shall inspect the Goods on delivery and shall within seven (7) days of delivery (time being of the essence) notify the Funeral Director of any alleged defect, shortage in quantity, errors, omissions or failure to comply with the description or quote. The Client shall afford the Funeral Director an opportunity to inspect the Goods within a reasonable time following delivery if the Client believes the Goods are defective in any way. If the Client shall fail to comply with these provisions, the Goods shall be conclusively presumed to be in accordance with the terms and conditions and free from any defect or damage. For defective Goods, which the Funeral Director has agreed in writing that the Client is entitled to reject, the Funeral Director’s liability is limited to either (at the Funeral Director’s discretion) replacing the Goods or repairing the Goods, except where the Client has acquired Goods as a consumer within the meaning of the The Competition and Consumer Act 2010 (CCA) including the Australian Consumer Law 2011 (ACL) or the Fair Trading Acts of the relevant state or territories of Australia, and is therefore also entitled to, at the consumer’s discretion either a refund of the purchase price of the Goods, or repair of the Goods, or replacement of the Goods.

Refunds for Funerals and Funeral Services

7.2 All refunds for funerals will be in cheque form made payable to: The Estate of the late:

Warranty

8.1 For Goods not manufactured by the Seller, the warranty shall be the current warranty provided by the manufacturer of the Goods. The Seller shall not be bound by nor be responsible for any term, condition, representation or warranty other than that which is given by the manufacturer of the Goods.

The Competition and Consumer Act 2010 (CCA) including the Australian Consumer Law 2011 (ACL) and Fair Trading Acts (“FTA”)

9.1 Nothing in this agreement is intended to have the effect of contracting out of any applicable provisions of the CCA or the ACL.

Intellectual Property

10.1 Where the Funeral Director has designed or drawn Goods for the Client, then the copyright in those designs and drawings shall remain vested in the Funeral Director, and shall only be used by the Client at the Funeral Director’s discretion.
10.2 Conversely, in such a situation, where the Client has supplied drawings, the Funeral Director in its sale conditions may look for an indemnity (the specifications and design of the Goods (including the copyright, design right or other intellectual property in them) shall as between the parties be the property of the Funeral Director). Where any designs or specifications have been supplied by the Client for manufacture by or to the order of the Funeral Director then the Client warrants that the use of those designs or specifications for the manufacture, processing, assembly or supply of the Goods shall not infringe the rights of any third party.

Default & Consequences of Default

11.1 Interest on overdue invoices shall accrue daily from the date when payment becomes due, until the date of payment, at a rate of ten percent (10%) per calendar month (and at the Seller’s sole discretion such interest shall compound monthly at such a rate) after as well as before any judgment.
11.2 In the event that the Client’s payment is dishonoured for any reason the Client shall be liable for any dishonour fees incurred by the Funeral Director.
11.3 If the Client defaults in payment of any invoice when due, the Client shall indemnify the Funeral Director from and against all costs and disbursements incurred by the Funeral Director in pursuing the debt including legal costs on a solicitor and own client basis and the Funeral Director’s collection agency costs.
11.4 Without prejudice to any other remedies the Funeral Director may have, if at any time the Client is in breach of any obligation (including those relating to payment), the Funeral Director may suspend or terminate the supply of Goods to the Client and any of its other obligations under the terms and conditions. The Funeral Director will not be liable to the Client for any loss or damage the Client suffers because the Funeral Director exercised its rights under this clause.
11.5 If any account remains overdue after the completion of the funeral service then an amount of four hundred dollars ($400.00) or ten percent (10.00%) of the amount overdue whichever is the greater shall be levied for administration fees which sum shall become immediately due and payable.
11.6 Without prejudice to the Funeral Director’s other remedies at law the Funeral Director shall be entitled to cancel all or any part of any order of the Client which remains unfulfilled and all amounts owing to the Funeral Director shall, whether or not due for payment, become immediately payable in the event that:
- (a) any money payable to the Funeral Director becomes overdue, or in the Funeral Director’s opinion the Client will be unable to meet its payments as they fall due; or
- (b) the Client becomes insolvent, convenes a meeting with its creditors or proposes or enters into an arrangement with creditors, or makes an assignment for the benefit of its creditors; or
- (c) a receiver, manager, liquidator (provisional or otherwise) or similar person is appointed in respect of the Client or any asset of the Client.

Title

12.1 It is the intention of the Funeral Director and agreed by the Client that property in the goods shall not pass until:
- (a) the Client has paid all amounts owing for the particular Goods, and
- (b) the Client has met all other obligations due by the Client to the Funeral Director in respect of all contracts between the Funeral Director and the Client, and that the Goods, or proceeds of the sale of the Goods, shall be kept separate until the Funeral Director shall have received payment and all other obligations of the Client are met.

Security and Charge

13.1 Despite anything to the contrary contained herein or any other rights which the Funeral Director may have howsoever:
- (a) where the Client and/or the Guarantor (if any) is the owner of land, realty or any other asset capable of being charged, both the Client and/or the Guarantor agree to mortgage and/or charge all of their joint and/or several interest in the said land, realty or any other asset to the Funeral Director or the Funeral Director’s nominee to secure all amounts and other monetary obligations payable under these terms and conditions. The Client and/or the Guarantor acknowledge and agree that the Funeral Director (or the Funeral Director’s nominee) shall be entitled to lodge where appropriate a caveat, which caveat shall be withdrawn once all payments and other monetary obligations payable hereunder have been met.
- (b) should the Funeral Director elect to proceed in any manner in accordance with this clause and/or its sub-clauses, the Client and/or Guarantor shall indemnify the Funeral Director from and against all the Funeral Director’s costs and disbursements including legal costs on a solicitor and own client basis.
- (c) the Client and/or the Guarantor (if any) agree to irrevocably nominate constitute and appoint the Funeral Director or the Funeral Director’s nominee as the Client’s and/or Guarantor’s true and lawful attorney to perform all necessary acts to give effect to the provisions of this clause.

Cancellation

14.1 The Funeral Director may cancel these terms and conditions before the Goods are delivered by giving written notice.
14.2 At the Funeral Director’s sole discretion, the Client may cancel delivery of Goods and/or Services. In the event that the Client cancels delivery of Goods and/or Services the Client shall be liable for any costs incurred by the Funeral Director up to the time of cancellation.

Privacy Act 1988

15.1 The Client and/or the Guarantor/s agree for the Funeral Director to obtain from a credit reporting agency a credit report containing personal credit information about the Client and Guarantor/s in relation to credit provided by the Funeral Director.
15.2 The Client and/or the Guarantor/s agree that the Funeral Director may exchange information about Client and Guarantor/s with those credit providers named in the Application for Credit account or named in a consumer credit report issued by a reporting agency for the following purposes:
- (a) to assess an application by Client;
- (b) to notify other credit providers of a default by the Client;
- (c) to exchange information with other credit providers as to the status of this credit account, where the Client is in default with other credit providers; and
- (d) to assess the credit worthiness of Client and/or Guarantor/s.
15.3 The Client consents to the Funeral Director being given a consumer credit report to collect overdue payment on commercial credit (Section 18K(1)(h) Privacy Act 1988).
15.4 The Client agrees that Personal Data provided may be used and retained by the Funeral Director for the following purposes and for other purposes as shall be agreed between the Client and Funeral Director or required by law from time to time:
- (a) provision of Services & Goods;
- (b) marketing of Services and/or Goods by the Funeral Director, its agents or distributors in relation to the Services and Goods;
- (c) analysing, verifying and/or checking the Client’s credit, payment and/or status in relation to provision of Services/Goods;
- (d) processing of any payment instructions, direct debit facilities and/or credit facilities requested by Client; and
- (e) enabling the daily operation of Client’s account and/or the collection of amounts outstanding in the Client’s account in relation to the Services and Goods.
15.5 The Funeral Director may give information about the Client to a credit reporting agency for the following purposes:
- (a) to obtain a consumer credit report about the Client; and/or
- (b) allow the credit reporting agency to create or maintain a credit information file containing information about the Client.

International Transfers

16.1 Where the Deceased is to be transferred overseas by the Funeral Director, the Client agrees that payment for all Goods/Services is due before the Deceased leaves Australia. Payments of all Goods/Services are to be made in Australian Dollars.

General

17.1 If any provision of these terms and conditions shall be invalid, void or illegal or unenforceable the validity existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired.
17.2 These terms and conditions and any contract to which they apply shall be governed by the laws of Queensland and are subject to the jurisdiction of the courts of Queensland.
17.3 The Funeral Director shall be under no liability whatsoever to the Client for any indirect loss and/expense (including loss of profit) suffered by the Client arising out of a breach by the Funeral Director of these terms and conditions. Except to the extent any loss/and or expense that is subject and relating to the consumer guarantees provisions set out in the Australian Consumer Law (as enacted as Schedule 2 of the Competition and Consumer Act 2010), other relevant legislation or the Client’s common law rights.
17.4 The Client shall not be entitled to set off against or deduct from the Price any sums owed or claimed to be owed to the Client by the Funeral Director.
17.5 The Funeral Director may license or sub-contract all or any part of its rights and obligations without the Client’s consent. However, the client’s consent will be obtained if his or her rights or obligations result in a change in circumstances outside these terms and conditions.
17.6 The Funeral Director, as an agent in performing Services for the Client, acts solely on behalf of the Client in securing services by establishing contracts with third parties so that direct and/or indirect contractual relationships are established between the Client and such third parties. The Funeral Director shall not be liable for the acts and omissions of such third parties.
17.7 The Funeral Director reserves the right to review these terms and conditions at any time and from time to time. If, following any such review, there is to be any change in such terms and conditions, that change will take effect from the date on which the Funeral Director notifies the Client of such change.
17.8 Neither party shall be liable for any default due to any act of God, war, terrorism, strike, lock-out, industrial action, fire, flood, drought, storm or other event beyond the reasonable control of either party.
17.9 The failure by the Funeral Director to enforce any provision of these terms and conditions shall not be treated as a waiver of that provision, nor shall it affect the Funeral Director’s right to subsequently enforce that provision.

Excellent

Academy Funerals

4.6

Based on 140 reviews

Colin Flynn

Great experience. I was able to arrange everything over the phone & Ashley walked me through the process & arranged everything. Everything was done as promised with minimal fuss & stress.

Michael Wallace

Amazing and caring service! I have engaged Academy Funerals to assist with the funerals of both my Parents and each time they have provided a steady hand to guide me through the process, most recently I had to contact them on a public holiday in the evening and they were available and able to provide advice and wonderful customer service, cannot recommend their service more highly.

Katie Pike

Academy Funerals are truly amazing, and I’m so grateful I found them! I was completely lost when planning my grandfather’s funeral, but Ashley was there to guide me every step of the way. He ensured my grandfather received the utmost care and handled everything with such kindness and compassion. Ashley is such a gentle soul, and I highly recommend their services. If I could give more than 5 stars I would in a heartbeat!

J D

Totally dedicated to what they do, respecting the deceased and caring for us left behind. I trusted them to care for my daughter who passed and I would do it again in a heart beat.

Response from the owner: Thank you so much JD - they are lovely words and I'm pleased that we were able to care for your daughter. Please take care of yourself and your family, R

Jennyfer Morel

On behalf of my family and I, we would like to thank Ashley and all of the Academy Funeral staff for their kindness and compassion with recently organising my father's funeral arrangements until his final day. Everything in preparation was perfectly planned and we cannot thank you all enough. I would definitely highly recommend Academy Funerals.

Julie Tamlin

Academy Funerals - Ashley Bergh provided special and warm attention to our family at a most difficult time. From the moment we made contact which was a Sunday and through a seamless process with great support and customer care to every detail. Our beloved sister was handled with dignity and kindness and after her cremation was completed and she was collected for her journey to New Zealand Ashley provided relevant information to support us. We sincerely appreciate and thank you for being part of our family in our moment of need. Your kindness and service is truly appreciated and we highly recommend Academy/Polynesian Funerals.

Lynda Hutton

Academy Funerals went above & beyond in assisting me compassionately & professionally at a personally emotional & challenging time in facing the loss & cremation of a close family member. I would highly recommend Ashley Berg & his personable small team of very experienced & knowledgeable professionals in assisting anyone from all walks of life needing to fulfil end of life arrangements & procedures. A big sincere & heartfelt thank you to Ashley & The Academy Funerals Team for their assistance & support 💗

K Zuidveld

During one of the most difficult times in our lives, Academy Funerals provided exceptional care and support. From the moment we contacted them, they were kind, understanding, and genuinely compassionate. They took the time to listen to our needs and wishes, guiding us through every step with patience and professionalism.They were incredibly attentive, ensuring that all of our requests were honored, and they went above and beyond to make sure that every detail was perfect. Their personal touch and sincere empathy made a challenging time a little easier for us to bear.We are deeply grateful to Ashley and Robin for their outstanding service and would highly recommend them to anyone in need of a funeral home that truly cares about the families they serve.Thank you for being there for us when we needed it most.

Britt Conidi

I used Academy funerals when my father passed in 2022. Based on this experience I again used Academy funerals for the viewing and service for my brother. Ashley was very efficient, professional and compassionate. The viewing and intimate service was serene and personal, allowing our family and friends to come together to remember my brother. I highly recommend Academy funerals.

JILL JAHNKE

I highly recommend Academy Funerals. I could not have received a better service or support from Ashleigh and Robin. As a small family business they retain the utmost care and compassion. Nothing was too much trouble as I tried to plan a fitting end of life celebration for my mum recently. They were so accomodating and willing to personalise to my wishes, never once tried to oversell and were always available. The celebrant Robyn not only went above and beyond and the time he gave and the conversations we had truly assisted me in my grief in a way I cannot put into words. Thank you.

Craig Blackman

Thank you to Ashley, Robin and your team for your handling of my wife's funeral recently.From the moment we first met you and your advice before we even engaged your services was most welcome. We all knew we made the right choice upon that first meeting with you as there was no pressure put upon us compared to a couple of other funeral directors we had seen that same day. When we came to see you again the following day, you talked us through the whole process step by step, giving us more much needed advice and making everything that much easier for us. The care and compassion you showed for our loved one throughout was very much appreciated.Thank you for taking care of my wife whilst she was in your care and for arranging a viewing just a day before the funeral. I am glad we got to see her that final time so I could write her a personal note and to leave her some photographs of the family.I have no hesitation in recommending the services of your family owned company, Academy funerals.

Tracy Liston

AMAZING SERVICE. INCORPORATED A NORMAL SERVICE WITH A POPPY SERVICE WITH LAST POST. ASHLEY AND HIS TEAM HE PICKED WERE VERY CARING AND ALWAYS VERY QUICK TO HAVE THINGS ORGANISED. I AM SO HAPPY I FOUND YOU GUYS I COULDNT BE MORE THANKFUL FOR EVERYTHING YOU DID. HIGHLY RECCOMMEND

Darren Dwyer

They all did a great job everything worked out good and a good price as well

Michelle Wood

Ashley and the team at Academy Funerals have helped our family now twice in the past 12 months. We wanted private cremations and simple Memorial Services that we could conduct ourselves. Ashley guided us through the process each time, so we were able to have dignified yet affordable services, without all the excesses and hidden costs of so many larger funeral businesses. Academy Funerals are a beacon of hope where you can find a small caring and compassionate family company that will help you do things as you want, in a way that suits your family, and ensure the farewell to your loved one will be dignified and affordable.

Brian Pettersen

I found Ashley and Robin extremely helpful and very professional in every step in this hard time. They both understand the stress and heartache you are going through. They looked after mum and presented her so well.It was also good to be able to support a local Australian company and not one of the big American ones that wanted to charge us double what Academy Funerals charged for the same service.Thank you team Brian

Sam Burch

We were so happy with the care and service we received from Ashley and Academy Funerals. The viewing room was beautifully presented and peaceful, and perfect for seeing our loved one the way we had wished. Ashley was caring and a true gentleman whilst assisting me in dressing my father, and we really appreciated the sensitivity and professionalism from all aspects of our experience. Thank you!

Danielle Pazmany

Look no further. Highly commendable all round.When looking for a company that could carry out my Grandads service I had no-idea what I was looking for or where to start. With no prior funeral plans or arrangements, I was left with no other option but to google search ‘lawnton undertaker’ at my Grandad’s wish. I wished him to be close to his home of 50 years. It was meant to be.I was blessed to work alongside Robin who I cannot thank enough. No better fit. The level of calibre and devotion Robin displays in the particular choice of profession is rather exceeding.In the time my Grandad was in the care of Academy, I was able to process through my grievance by being able to spend time with my Grandad. Time/s, no limit. These moments to me were the ones I’ll cherish the most, so personal, so meaningful and I truly believe if any other funeral home I would not have received the care, compassion, kind, and empathetic people I would have in those heartbreaking moments of my life.From the very moment I had to make one of the hardest phone calls of my life, Robin understood where I was at, the vision I had, and together, with so many tiny little aspects, people and layers we all ended up creating the most wonderful celebration of my Grandad’s life.What a blessing for your service, Academy Funerals!Thank-you again, for helping me peacefully lay my Grandad to rest, the way he deserved. Forever grateful to have found your business in those times of need.

natalie ash

Academy funerals were wonderful. Couldn't fault them on anything and felt truly supported through the whole process.

Kym March

Was beautiful and a very peaceful.

Sash 669

Such care and dignity given to our grandma thank you so very much

Greg G

They made this process very easy for our family, went above and beyond to accommodate our schedules and you'll be hard pressed to find better service and the pricing won't leave you bankrupt.

May Harvey

We truly can’t thank Ashley and Robin enough for helping us navigate through the most difficult time of our father’s death.They were so incredibly professional, and so compassionate throughout. When I first made contact with Academy Funerals, I had absolutely no idea on what we were even looking for in a funeral, but Ashley answered every single one of my questions with grace and knowledge.Unfortunately, mum wasn’t in the country when dad died, but Academy Funerals was able to provide us with ample time for viewing him at no extra cost which gave mum so much peace of mind.Ashley hired the most perfect celebrant for dad, Peter McCarthy, and together, they were able to provide us with the absolute perfect sendoff that I am sure dad would have loved. Thank you for what you did for our family.

Dale Burton

I cannot recommend the team at Academy Funerals highly enough. Ashley, Norma and Robin were extremely professional and compassionate. Every detail was explained and managed perfectly by them and they made navigating the difficult process seem straightforward. Dealing with a smaller independent funeral company and a team with their breadth of experience was a breath of fresh air in an industry where large corporations seem to dominate. My mother's send off was truly beautiful. Thank you so much!

Catherine Cates

Thank you Ashley and Robyn. Your service was caring, respectful and professional. You were able to support our family to honour our mother as she would have liked. In addition, you accommodated all our wishes within an extremely short timeframe.

Sherry Burke

A Beacon of Compassion and Excellence: My Experience with Academy FuneralsIn the darkest moments of my life, following the devastating loss of my husband, Roger, Academy Funerals, under the compassionate leadership of Ashley, emerged as a beacon of light and solace. The death of a loved one is an unbearable ordeal, but Ashley's empathetic approach and dedication significantly alleviated the burden of grief and the complexities of funeral planning.From our very first interaction, Ashley's caring and compassionate nature was evident. Understanding the depth of my distress, he took the extraordinary step of visiting my home, sparing me the difficulty of navigating this process in an unfamiliar environment. This gesture of kindness was the first of many that set Academy Funerals apart.Ashley's expertise and guidance were invaluable as he meticulously explained every necessary step, ensuring nothing was overlooked. He listened attentively, respecting my wishes to honour Roger's memory in a manner befitting the incredible person he was. His commitment to fulfilling my requests, no matter how challenging, was unwavering.One of the most poignant aspects of this journey was securing a grave site next to Roger's best friend, a testament to Ashley's determination and sensitivity. In a situation where hope seemed scarce, Ashley achieved what felt impossible, providing immense comfort in the knowledge that Roger would not be 'alone'.The delay in proceedings due to a Coronial Inquest could have compounded the grief, but Ashley's reassurance and constant availability were a source of strength. He ensured that, despite the wait, we could still have a viewing, allowing us to say goodbye in a manner that felt right.The care Ashley and his team showed during the dressing and the funeral service itself was nothing short of remarkable. Their guidance through the process was gentle, respectful, and deeply appreciated, making an indescribably painful moment bearable.Their flexibility and understanding extended to accommodating a global audience through live streaming, ensuring that all who loved Roger could partake in his final journey. The use of their equipment for the graveside service further exemplified their dedication to going above and beyond for the families they serve.In reflecting on this experience, it is clear that Academy Funerals, led by Ashley and supported by Robin and the entire team, stand as exemplars of genuine care, professionalism, and compassion. They navigated us through this heartrending time with grace and respect, for which my family and I are eternally grateful.Choosing Academy Funerals was the best decision I could have made during such a critical time. Their unwavering support and kindness have left an indelible mark on our hearts. Should the need ever arise again, my trust and confidence in their services are absolute; Ashley will be the first and only call I make. Their exceptional care has not only honoured Roger's memory but has also provided comfort and closure to all who loved him.Sherry Burke

Kirsty Kratzmann

I can’t thank Academy Funerals enough for their support with my grandfathers funeral. From my very first enquiry Robin was caring, compassionate, responsive and helpful. He made what would otherwise have been an overwhelming process very smooth. Robin listened to what we wanted and, step by step, helped piece it together. From recommending the perfect celebrant, to the personal touches that he suggested just by listening to us talk, as well as moving us easily through all of the administrative necessities that are not top of mind for families but just have to be done. Thank you Robin.

Diane Heinze

Our family and friends are overjoyed with the professionalism Ashley and his team at Academy Funerals has done for us during my mums recent passing. Their hospitality in ensuring we were always welcome and supported, and the fact that they had mum in their care for over a week, ensured we felt at peace that mum was looked after and respected.I highly recommend using Academy Funerals over the big funeral companies as we were treated like family, which meant a lot to us.Thank you, Academy Funerals, we will be recommending you to others who want a real family feel funeral.

JACKIE GASPAR

Ashley and Robin from Academy Funerals were both professional and caring. They worked tirelessly and around the clock in order to prepare and organise my grandmothers funeral service just a week out from Christmas. Thank you both.

Karen Stanley

We cannot thank Ashley and Academy Funerals enough in helping us navigate the arrangement of the funeral for my beloved husband and a cherished father. He passed away in a very quick timeframe and during the Christmas period Ashley was there for us at every stage for guidance, comfort and suggestions for incorporating respect and acknowledgment of my husband’s Maori heritage. We were guided with compassion and experience through our private viewing and dressing of our beloveds body. Ashley gave us the perfect service to celebrate the life of the man we lost too soon.

Lance Seeto

The passing of our father is a difficult time, while also having to navigate the funeral process. We were introduced to Robin and Academy Funerals by our aunt who had referred them to other family and friends. They were all very pleased with the service they received. Robin was so understanding, accessible and most helpful throughout the whole funeral process. A huge thank you to Robin and would definitely recommend Academy Funerals.

Danger 09

Ashley is amazing. He was so accommodating and made Michael's funeral everything he would of wanted. I can not recommend them enough

Alex

I would like to thank Ashley and Robin for their exceptional service and help through this difficult time, they were available at almost all hours to help me, from funeral arrangements to technical issues, they were both amazing, I could not rate them higher. I would recommend Academy funerals to anyone who wishes for a respectful and well run funeral through the most difficult time of a persons life. Thank you.

ted zacharyga

At a time of great distress and emotional turmoil following the passing of a close friend, I was at a loss to know where to turn in order to make arrangements for his farewell. A friend recommended Academy Funerals and I was blessed to meet Ashley who steered me through the formalities and who provided emotional support. A sincere and caring soul. I was so impressed that i arranged my own Funeral arrangements with his help. God bless you and i'm eternally grateful to you Ashley

Monique Lawton

Unfortunately, we have had the pleasure of working with Ashley, and Academy funerals, farewelling 3 family members that have passed within the last two years.I have dealt with the big funeral companies and absolutely nothing compares to the personal touch that Ashley has provided, going that extra mile, being available 24/7, (yes, we did have to call after hours a couple of times) coming to our home as soon as possible after our initial call, to set our minds at ease, while he professionally navigated us through all the things involved with dealing with the death of a loved one, when our grief was so raw.Hopefully we won't have to farewell anyone else too soon, but at least , now we know who to call.Thank you, Monique Lawton.

Pip Thompson

Ashley was so professional and supportive at a time that was really hard for our family. He made the process much easier to navigate so that we could focus on the important things. Thank you Ashley for taking care of everything!

COLLEEN BENNETT

I would like to Thank Ashley, Family & Staff, For Helping make Mum's Celebration of Life, Meaningful, With the Love & Compassion Mum Deserved, I Can't Recommended Academy Funeral's Enough, I will Always Remember the Kindness that was shown By Them In Our Time Of Need. Thank You Academy Funerals.

Huyen Pham

Kylie Houghton

Ashley and Katrina looked after my father in law in his sudden passing. With so much to sort out, they were an absolute godsend. I highly recommend them in such a sad time. Couldn’t ask for a more helpful couple to guide us through this time. Thanks.

Kim McInnes

I can not thank you enough for all the help and support. I have used this company personally and professionally and highly recommend them. They went out of there way to try and make the process easier. Despite being stuffed around on a few occcassion I never once heard them complain. They support and compassion I felt when I called distressed was amazing and I am so grateful 🙏 thank you again.

Matt Anderson

Thank you so much to Ashley and the team at Academy Funerals for all their help after the passing my father. I've never had to arrange a funeral before and Ashley helped me through the process, at all times showing compassion and kindness. Everything was done exactly how we asked and it was a perfect send off. Ashley and Robin made sure everything was dignified and handled in a way that eased my stress on the day and allowed me to focus on saying goodbye. I will always be grateful for the care and respect I was shown throughout the whole process, it made a difficult time a little easier to handle. Thank you.

katrina schneider

We would like to thank Ashley and Katrina for their outstanding service and compassion during the sudden passing of our daughter nothing was to much trouble and we would highly recommend Academy Funerals

Sean O'Brien

At a point in time when you unfortunately have to engage the services of a funeral director, i could not recommend more highly than Academy Funerals to assist in this difficult time.I was looking for a local family run business to help guide me. From the first contact with Ashley, i found him to be compassionate, professional, and very sincere. Unlong with his substantial knowledge of the industry, he was always in contact throughout the process and made it easy to navigate with everything that is needed when your emotions are down.I would like to thank him from the bottom of my heart for his help along the way.So thank you, Ashley and Academy Funerals.

Brett Kazakoff

Academy offer a respectful, resourceful and very capable offering for the price. It is a family owned enterprise and shows up in the attention to detail such as the follow-up on the finer details of arrangements. Thank-you Academy!

Greeny Green

When we lost our Dad is was the first time as a family that we had to go through the funeral process. Not knowing what to do I turned to a Google search for the best funeral directors in Brisbane, after a couple of phone calls and upon speaking to Robin I knew exactly who I was choosing. There is nothing that Robin and Academy Funerals couldn't do to disappoint us, Robin was very professional and caring in every aspect of the process, he was always available for a phone call or a text message if he was busy.If anyone is looking for a funeral director in the Brisbane area, do yourself and your family a huge favour and go with Academy Funerals I guarantee you will not be disappointed.Thank you to Robin and the rest of your workforce for everything you did.From Adrian and family.

Sharon Hinds

HiI would recommend academy funerals to anyone. I wanted something small and quick for my daughter. Thats exactly what we got. They took care of everything. No pressure was felt as they had control of everything. I was very thankful to Ashley and the team. I cannot thank them enough for everything they did for my daughter and my familySharon Hinds

Peter Woolley

During this very stressful time in our lives Academy Funerals, namely Ashley and Robin, were so supportive, helpful (24 / 7) and respectful to our family. Although the burden of our grief was so great during this time, everything Ashley did was aimed at assisting us to cope with our grief and to ensure that the funeral service was of a very high standard. I cannot speak too highly of the comfort and support provided to our family by Ashley, Academy Funerals. Thank you Ashley. P

Geraldine Allan Wilcock

Robin and the team at Academy Funerals provided a compassionate yet professional service during a very difficult time when my mother passed. They went above and beyond to ensure that every detail was taken care of and we felt supported throughout the entire process.Robin took the time to listen to our family’s needs and took the time to understand who my mother was and what made her special to her loved ones. He suggested the ideal location for the funeral, recommended an outstanding celebrant and florist and worked tirelessly to ensure that every aspect of the funeral service was tailored to meet our needs.I highly recommend Academy Funerals for anyone in need of funeral services. Their compassionate and professional approach, combined with their attention to detail and personalised service, made a very sad day beautiful.

Ryan Wain

Academy have been amazing through the whole process with tanya.I recommend anyone to go through Ashley he is kind considerate and very helpful through the whole process.

sacha hunt

We highly recommend Robin and his team. From the very first time we spoke on the phone Robin was so caring and compassionate and nothing was ever any trouble. They took such wonderful care of us and our little one.